Resume Score
CV/Résumé Score
  • Expertini Resume Scoring: See how well your CV/Résumé matches this job: Technical Support Associate.
Barcelona Jobs Expertini

Urgent! Technical Support Associate Jobs | Flowbox

Technical Support Associate



Job description

Technical Support Associate – Barcelona

We are looking for a curious, resourceful, and detail-oriented Technical Support Associate to join our growing Tech and Product team in Barcelona.

Flowbox is a fast-scaling SaaS company founded in 2016.

Our platform enables brands to collect, manage, and publish User Generated Content (UGC) across their marketing and E-commerce channels.

Earlier this year, Flowbox acquired the Danish company Dreaminfluence, a leading influencer marketing platform.

Post-acquisition, Flowbox now serves more than 1,000 customers, reports close to €9M in ARR, and employs over 60 people across offices in Stockholm, Barcelona, Amsterdam, and Copenhagen.

About the team

You will be part of our Tech and Product organisation , working closely with Engineering, Product Management, and our customer-facing teams (Customer Success, Support, and Sales Engineering).

The Technical Supportteam’s mission is to ensure Flowbox runs smoothly for every client, resolve technical issues efficiently, and strengthen the overall quality and reliability of our platform.

This role is central to bridging customer insights with our technical roadmap and ensuring a seamless experience for users implementing or running Flowbox on their sites.

Your mission

You will serve as a critical link between our clients, internal teams, and our development organisation.

You will diagnose issues, troubleshoot technical behaviours, document bugs, and work with Engineering to ensure problems are resolved effectively and permanently.

What you will do A regular day will include:

  • Handling and resolving technical queries from internal stakeholders (mainly CS) and occasionally from clients
  • Analysing implementation setups, embed codes, scripts, and integrations to ensure Flowbox is properly configure
  • Investigating technical issues using logs, dev tools, tests, and reproduction steps
  • Filing clear, structured bug reports and supporting our developers with the right context
  • Maintaining and expanding our technical support documentation and playbooks
  • Collaborating with our Technical Support Lead to improve processes, tools, and knowledge base
  • Supporting implementation best practices across different E-commerce platforms and CMS setups
About You

At Flowbox, we value soft skills over hard skills.

To thrive in this role, you should:

  • Be structured, organised, and proactive
  • Be a fast learner with strong analytical capabilities
  • Be comfortable explaining technical concepts to non-technical people
  • Have basic knowledge of HTML, CSS, and JavaScript ;

    experience with browserDevTools is a strong plus
  • Have experience in a similar technical support or implementation role (valued but not required)
  • Communicate clearly in writing and verbally in English

This role requires constant interaction with internal teams and sometimes with clients, so strong communication skills and patience are essential.

What will you learn?


Required Skill Profession

It



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Technical Support Potential: Insight & Career Growth Guide